A leading provider of transportation insurance products for specialty personal and commercial markets.
Our client had established a 4-5 year strategic plan that included enabling superior customer service through easy, web-based functionality for wholly-owned agencies, independent agents, and insureds. The plan also included increased agility within the IT organization, and ability to quickly launch new products and respond to changing needs of business users by delivering enhancements faster.
To fulfill the needs of the business, our client’s IT organization gained .Net skills, designed and developed web-based interfaces for one product line.
Before embarking on similar interfaces for policy administration of the remaining product lines and for claims administration, our client’s IT organization engaged X by 2 to carry out an architecture review and audit of their approach.
- Application Architecture and Strategy
- Architecture Audit
- Knowledge Transfer and Mentoring
X by 2 architects collaborated with the client IT organization to carry out the architecture review. First, we established a consensus among senior IT leadership and its architecture and applications development groups. We then reviewed the existing architecture and design and development practices to establish an “as implemented” architecture. In the context of their long-term direction and desired objectives, we recommended improvements to the architecture, as well as proven design patterns and industry best practices.
Our recommendations encompassed application infrastructure level patterns such as navigation and UI management, entity management, logging/error handling. They also provided for abstracting common business level services such as policy rating/quoting, underwriting rules, payments, document print and delivery, etc. to enable rapid deployment of additional product lines in the future.