The proof of the pudding, as they say,                            is in the eating.

Patient and Physician Self-Services

The Client

A leading healthcare provider that serves 1.2 million people in 35 communities at its 40 locations with over 1,200 physicians and specialists.

Business Situation

Our client’s vision is to be a leader in providing comprehensive, convenient and excellent healthcare services to its members by continuously improving the quality and access of care and services. Among other initiatives, the client began the process of developing and executing a strategy to leverage the web to make it easy for patients to access information, schedule appointments, pre-register hospital visits, etc.

Services Provided

  • Application Architecture and Strategy
  • UI Architecture
  • Project Management
  • Detailed Design
  • Advanced Software Development

Our Work

As the Internet bubble began to burst in 2000, X by 2 conducted a “rescue mission” effort to provide support and stability to our client when they decided to disengage with one of the pure play Internet consulting companies. Over the last several years, X by 2 has collaborated with our client to re-architect the website from a “brochure ware” website to a channel truly used for interactions and transactions by doctors and patients. We have brought  to bear patterns, best practices and innovative ideas from our retail and consumer-facing e-commerce work. Our teams have followed agile design and development practices to launch, in record time, a variety of web-based services such as appointment scheduling, patient pre-registrations, prescription refills, physician boarding, mammogram screenings, etc. Over time, we have significantly “re-factored” the underlying architecture of the applications to anticipate and plan for changes and serve as a more robust foundation for future enhancements.

Benefits Realized

  • Web technologies support business vision by improving quality and access of care and services and offer the convenience of self-service
  • Strengthened architectural foundation to respond rapidly to demands for new features and functionality
  • Low Total Cost of Ownership – evolution and extension as well as ongoing support