Customer Experience Design
We merge design, data and technology to shape digital experiences.

Built on Synergy.

Design, test, improve and launch immersive projects alongside our suite of industry experts. From day one, our CX designers work across teams to deliver personalized experiences at each touchpoint in the customer journey. Watch the video to explore our unique way of working.

Next-Level Innovation.

At X by 2, we investigate the “why?” to uncover new possibilities. Merging user research and human-centric design methodologies, we get to the root of end user behavior to solve business challenges with the right strategy.
  • CX_Advisory

    CX Advisory

    Conduct in-depth workshops, research and analysis alongside client teams to align CX strategy and business goals.

  • CX_UXStrategyDesign

    Experience Design

    Play a client-facing role designing CX concepts driven by customer data, journey analysis and industry best practices.

  • CX_ExperienceDelivery

    Experience Delivery

    Work closely with in-house architects and engineers to implement well-rounded, seamless experiences and interfaces.

Career Growth

Your Career Starts Here.

At X by 2, your professional growth is priority. Our advisors and mentors encourage individual career development, offering you guidance as you chart your own career path. Join us and see what opportunities lie ahead.
“As a member of the CX team, my opinions have always been valued and trusted, even during my first year. There’s always space to riff new ideas or introduce new best practices, and our team greatly values upward communication. I definitely see myself building a career at X by 2.”
Geoff Walchak
Customer Experience Designer

Our Work.

For over 25 years, we’ve led transformation initiatives across the healthcare and insurance verticals. Explore some of our recent projects:

Working at X by 2.

We ensure all X by 2 employees have the resources they need to create, collaborate and put forth their best work — in the office or at home. From exploring new avenues for professional development to building out your home office, we’ve got you covered.

Take the next step.

Ready to build a career at X by 2? Learn what to expect from our hiring process, browse our open positions and submit your application online. We’re currently filling the following roles: