In order to keep up with the rapidly changing healthcare and health insurance landscape, our client – an east coast not-for-profit health insurer, had three identified goals that pushed them to invest further in their technologies:
- Rank within top 10% of all US companies based on Net Promoter Score
- Have a 5-star rating for all products
- Hold premium increases to less than 2% based on total cost of care
Our client needed to replace their consolidated core membership, claims and billing system with a new core system that was able to keep the areas consolidated into one system. X by 2 sought to review and document the high-level current state integration architecture to provide clarity and an appropriate level of abstraction for the relationships and dependencies between existing enterprise systems, which were a mix of purchased third-party products and custom developed applications.As part of the overall enterprise integration strategy and implementation of the new core system, X by 2 helped the client to more effectively and extensively use their Enterprise Service Bus (ESB). X by 2 identified 3-styles of data exchange (batch, synchronous and asynchronous) of which the ESB was to serve as a single location for all synchronous data exchanges. The insurer needed the ESB to eliminate point-to-point integrations and instead move to a hub-and-spoke model in order to improve consistency in the data and maintainability for the applications. These enterprise applications needed to receive data from an Operational Data Store (ODS) through the ESB.