- Conducted in-person sessions with key stakeholders, including executive and operational leadership, core and back-office business departments, agents, customers and IT to determine current state of the organization.
increase in online accounts with projected 3% growth per month.
opted into paperless billing in first six months. Projected to double after one year.
below initial budget projections for key capabilities delivered.
hours saved on a subsequent core system modernization effort.
X by 2 delivered a comprehensive strategy and roadmap that became the north star for our client’s digital transformation journey. The strategy encompassed people, process and technology, enabling the implementation of a modern digital solution for improved and enhanced policyholder and agent experiences, services, and relationships.
For over 20 years, X by 2 has helped insurers turn disruption into opportunity and meet the demands of today’s digital consumer. Through cutting edge technology, advanced data analytics and human-centric design, we lead insurers into the future.