Insurance-Canada.ca Technology Conference
Feb 25-26, 2020
9:00am - 6:00pm
Toronto, ON, Canada
About the Conference
Developing a Change Management Strategy
Omnichannel Experience Design: What, How & Why
What is omnichannel experience design?
- Why is omnichannel experience design important?
- What are customer expectations?
- How can you develop an omnichannel approach?
This session will help you:
- Identify and break up silos
- Design for users, not channels
- Integrate around a centralized system