Insurance-Canada.ca Technology Conference
20/20 Foresight: Keys To Success in a Dynamic World
Feb 25-26, 2020
9:00am - 6:00pm
Toronto, ON, Canada
About the Conference
X by 2 is proud to be a sponsor of the 18th annual Insurance-Canada.ca Technology Conference in Toronto. We hope you’ll attend our speaker sessions and invite you to visit our booth where our team will be available to exchange insights and answer questions. Have a project you’d like to discuss? Contact us to set up a meeting.
Developing a Change Management Strategy
A key part to any transformation initiative is managing the change and disruption that comes with it. Understanding that change and creating an effective strategy that starts early in the process can make the difference between good vs. great. This session will explore the following aspects of an effective change management strategy that should be considered as part of any transformation:
Omnichannel Experience Design: What, How & Why
As the online-offline divide dissolves, adopting an omnichannel mindset is a useful approach that helps insurers keep customer experience seamless across all touch points and interactions.
What is omnichannel experience design?
- Why is omnichannel experience design important?
- What are customer expectations?
- How can you develop an omnichannel approach?
This session will help you:
- Identify and break up silos
- Design for users, not channels
- Integrate around a centralized system