Leaving Legacy Behind: Driving Modernization with Guidewire.
How a phased approach to claims modernization is enabling long-term growth and stability for Capital Insurance Group.
The Client
Capital Insurance Group (CIG) is the leading Property and Casualty (P&C) insurer in the Western U.S. CIG has been offering personal, commercial, and agriculture insurance for 125 years.
The Business Challenge
CIG began an enterprise-wide modernization of its core systems in 2014. Faced with changing business needs and increased competition, the company needed more flexibility and agility from its foundational platforms. With a focus on underwriting, policy administration and billing management, they selected Guidewire InsuranceSuite as their platform of choice. CIG deployed BillingCenter in 2015 and went live on PolicyCenter for its Business Owner and Commercial Auto lines of business in 2016.
While the launch of commercial lines of business on PolicyCenter set the foundation for CIG’s legacy modernization, changes in business circumstances led the team to reassess their existing roadmap and turn their focus to claims management. They decided to implement ClaimCenter before moving other lines of business to PolicyCenter.
CIG chose X by 2 to lead their implementation of ClaimCenter. Key to CIG’s decision was X by 2’s insurance expertise, proven experience with core system modernization, and reputation as a collaborative and unbiased advisor.
The Business Impact
- Business Controls & Efficiencies
- Enhanced Customer Service & Communication
- System Stability & Flexibility
The Work
From planning and mobilization through delivery and change management, CIG engaged X by 2 to ensure successful execution of its ClaimCenter implementation project.
X by 2 planned a phased approach for CIG’s ClaimCenter implementation, providing program and technical leadership and involving CIG staff from day one to build self-sufficiency beyond the end of the project. Working closely with business and IT stakeholders, X by 2 ensured the claims modernization initiative addressed the challenges and inefficiencies presented by CIG’s existing claims system and processes and achieved desired business outcomes.
X by 2 led mobilization, inception, development, stabilization and ClaimCenter rollout. We worked closely with CIG’s claims and IT stakeholders to understand the scope and complexity of the project and assembled a multi-organization team, including members from CIG, its staffing partners, Guidewire, and X by 2. We also established change management processes to ensure a smooth transition to and adoption of the new system, processes and procedures.
The Business Outcome
The new claims system improves operational efficiency, reduces overall maintenance costs and gives CIG the flexibility and agility they need to meet changing customer and market demands.
The new system allows CIG to:
- Improve compliance and security controls
- Streamline claims processes and labor-intensive workflows
- Enable straight-through processing capabilities
- Improve customer service through self-service and collaboration options
- Simplify data access and improve reporting, processes and analytics
- Increase system stability and agility, allowing for future growth
The Future
CIG has entrusted X by 2 with leading the remaining core system modernization efforts, including transition to Guidewire’s cloud platform.
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