OUR Approach
Digital solutions must be more than user-friendly, they must be valuable, credible and enjoyable. Increase user engagement and loyalty by evaluating your product through the eyes of your customer.
Customer expectations and the demands they have for digital experiences is constantly increasing. What worked last year, or even last month, may no longer be enough. Our experts will help you identify, evaluate and address usability, while uncovering opportunities for optimization and new ways to deliver on business goals.
PHASE 1
Understand
We begin by reviewing the overall design and functionality of your application, evaluating and prioritizing user needs and business objectives.
PHASE 2
Analyze
By evaluating hard data and observing user behavior we uncover roadblocks to user engagement and hidden opportunities for improvement.
PHASE 3
Visualize & Document
We'll provide recommendations for further action, along with an implementation plan highlighting priorities for optimization.
Who Needs a User Experience Assessment?
Our new app isn't reaching its goals.
We have an inconsistent user experience.
We need to know where to start optimizing.
KEY OUTCOMES
Understand Business & User Objectives
We’ll ensure user needs and expectations are met and aligned with business goals.
Workflow & Visual UI Audits
Our team will review, test and validate select functionality and key user interactions.
Identify Opportunities for Improvement
Uncover more effective and efficient ways to increase customer engagement and loyalty.
Create a Vision for Optimized Experience
We’ll provide detailed recommendations and mock-ups for your future-state solution.
