Elevating the Healthcare Experience.

Today’s customers want more than a great product or reliable service. They want a relationship. They want companies to know when and how to engage with them, while making every interaction convenient and seamless. This new normal has transformed the way companies do business and healthcare is no different. Payers and providers are searching for ways to improve the patient experience, deliver better outcomes and reduce costs. X by 2 helps healthcare organizations bridge the gap between operational efficiency and patient experience with human-centric strategies that put patients and members front and center.

Addressing the Needs of Every Customer.

We help healthcare organizations drive meaningful engagement with patients, members and employees by identifying the unique needs of each user, delivering experiences designed around them.

Get to know your customers with our Customer Experience Workshops. Contact Us today.


Creating the Customer Journey.

We believe successful software creation, integration, and delivery begins with a comprehensive, human-centric strategy. Let our experienced team help you deliver.


Our Client Partners

We’re proud to partner with clients who are changing the industry every day.


Explore All Our Healthcare Services.

We help healthcare organizations achieve their most strategic goals with solutions designed to transform their business.

Customer Experience

Customer Experience

Core Systems Transformation

Core Systems Transformation

Data & Analytics

Data & Analytics

Technology Advisory

Technology Advisory

Healthcare Perspectives

From case studies to insightful articles, X by 2’s thought leaders share their healthcare experience and expertise.


Start the Conversation.

Ready to exceed your customer’s expectations? Let’s talk. Email me to learn more about our Customer Experience Workshops and more.

Mike Gatto

Associate Director
Customer Experience

    Would you like to receive occasional insights and information from X by 2? By selecting YES you are opting in to receive industry-relevant emails from X by 2. Your information will NOT be shared with third parties. You may unsubscribe at any time.

    Yes, please subscribe meNo, thank you