X by 2 helps insurers develop a seamless experience with solutions that
meet the needs of both policyholders and agents.
overview
Meeting the Needs of the Digital Insurer.
A digital revolution is happening across the insurance industry. Insurers must adapt to a new customer who prefers self-service over agent interaction. Tech savvy, these customers want information that’s personalized and contextual; available on-demand and on every device. They want transparency, and above all, connection. X by 2 helps property and casualty and life insurers embrace a customer-centric mindset and deliver engaging experiences across every channel. By addressing the needs of both agents and policyholders, our experts help redefine the customer relationship and exceed the expectations of today’s digital consumer.
How WE HELP
Consistent & Connected Customer Journeys.
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End-to-End Agent & Policyholder Experience
Customers want to interact with companies when and where they want; and insurance is no different. From customer self-service to increasing agent response times with 360° customer views, our experts will develop a seamless customer journey that improves user experience and increases user engagement across every channel.
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Omni-Channel Customer Journey and Engagements
Our customer experience experts help insurers create new opportunities to engage with customers across all platforms and at every touchpoint. Our end-to-end approach allows insurers to develop a relationship with their customers, providing them with customized options and personalized services that meets their changing needs.
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User Experience & Product Modernization
While most insurers are ready to embrace new technologies to improve customer experience, many are still tied to legacy systems and product-driven processes that are holding them back. We help insurers address both front and back-end systems to achieve the flexibility and agility needed to become truly customer-centric and providing truly engaging experiences.
Get to know your customers with our Customer Experience Workshops. Contact Us today.
How does a 130-year-old insurer launch a
first-of-its kind, digital life insurance product?
OUR SERVICES
Creating the Customer Journey.
We believe successful software creation, integration, and delivery begins with a comprehensive, human-centric strategy. Let our experienced team help you deliver.
CLIENTS
Our Client Partners
We’re proud to partner with clients who are changing the industry every day.
Services
Explore All Our Insurance Services.
We help insurance companies transform with strategies and solutions that get results.
Customer Experience
INSIGHTS
Insurance Perspectives
From case studies to insightful articles, X by 2’s thought leaders share their insurance experience and expertise.
CONTACT
Start the Conversation.
Ready to exceed your customer’s expectations? Let’s talk. Email me to learn more about our Customer Experience Workshops and more.
Mike Gatto
Associate Director
Customer Experience
