Meeting the Needs of the Digital Insurer.

A digital revolution is happening across the insurance industry. Insurers must adapt to a new customer who prefers self-service over agent interaction. Tech savvy, these customers want information that’s personalized and contextual; available on-demand and on every device. They want transparency, and above all, connection. X by 2 helps property and casualty and life insurers embrace a customer-centric mindset and deliver engaging experiences across every channel. By addressing the needs of both agents and policyholders, our experts help redefine the customer relationship and exceed the expectations of today’s digital consumer.

Consistent & Connected Customer Journeys.

X by 2 helps insurers develop a seamless experience with solutions that
meet the needs of both policyholders and agents.

Get to know your customers with our Customer Experience Workshops. Contact Us today.

How does a 130-year-old insurer launch a
first-of-its kind, digital life insurance product?


Creating the Customer Journey.

We believe successful software creation, integration, and delivery begins with a comprehensive, human-centric strategy. Let our experienced team help you deliver.


Our Client Partners

We’re proud to partner with clients who are changing the industry every day.


Explore All Our Insurance Services.

We help insurance companies transform with strategies and solutions that get results.

Customer Experience

Customer Experience

Core Systems Transformation

Core Systems Transformation

Data & Analytics

Data & Analytics

Technology Advisory

Technology Advisory

Insurance Perspectives

From case studies to insightful articles, X by 2’s thought leaders share their insurance experience and expertise.


Start the Conversation.

Ready to exceed your customer’s expectations? Let’s talk. Email me to learn more about our Customer Experience Workshops and more.

Mike Gatto

Associate Director
Customer Experience

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