For insurers, handling claims accurately, efficiently and quickly is essential. However, this insurer’s legacy claims administration platform was no longer up to the task. The insurer required a modern claims system to keep up with business changes, reduce loss adjustment expenses and leakage, and streamline the claims adjudication process for their 1,500 claims processors and adjusters that spread across their home office and more than 80 claims branches across the United States.
The solution needed to include better management of the claims lifecycle and tasks, improved integration capabilities, better enforcement of business rules, finer-grained data collection and more effective workload and resource management for branch managers.