Customer Experience
We specialize in creating meaningful applications that are human-centric, rooted in technology and driven by design.
Our process is simple. From ideation to implementation we deliver solutions that delight customers, make an impact and get results.

Define Strategies

User needs, culture, business drivers, current process, hurdles, friction and more are examined during this crucial phase, allowing us to define the ideal future state of your solution.

Design Solutions

It’s time to bring the idea to life. Once the solution is designed, we can align team expectations and begin gaining an understanding of timing, budget and planning.

Create & Deliver

Now that we know what the solution should look like and how it should work, identifying the architecture, infrastructure and implementation resources needed is essential.

Drive Change

For us, success isn't measured by feature releases or meeting a launch date. It's defined by the level of change it inspires with users and your business as a whole.
WHAT WE DO
Whether you want to optimize experiences across the user journey, push the limits of digital transformation, or execute on existing strategies, we can help.
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    Innovation Workshops

    Empower your team to innovate and explore. Tap into the latest in technology and design, generate new ideas and think about your business in a new way.
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    Digital Experience Strategy

    Identify, define, and craft solutions for your most important initiatives with innovative approaches focused on the needs, desires and demands of your customers.
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    Visualization & Prototyping

    Gain a better understanding of the interactions users find most valuable through visualizations and simulations that bring your conceptual ideas to life.
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    UI/UX Design & Development

    Create superior user experiences that are effective and effortless, while increasing customer engagement and overall brand satisfaction.
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    User Experience Assessment

    Turn valuable user insights into actionable recommendations that can unlock the full value and potential of your existing digital investments.
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SPECIALIZED CONSULTING

Customer Experience for Healthcare & Insurance

Deliver Quality Healthcare at Every Touchpoint.

When it comes to healthcare, customers want an experience on par with banks, retailers and airlines. Our CX experts will help you engage with patients, members and employees on their terms.

Meeting the Needs of Today’s Insurance Customers.

While other industries have embraced the digital expectations of consumers, insurers are still lagging behind. Meet disruption head-on with customer experiences that increase engagement and reduce cost.

CONTACT US

Start the Conversation.

Ready to exceed your customer’s expectations? Let’s talk. Email me to learn more about our Customer Experience Workshops and more.

Anton Abramov

Director
Customer Experience

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